Troubleshooting 101

Hi and welcome to troubleshooting 101, this short list won’t fix all of your computer’s problems but it will most likely fix the more basic ones.

The first thing anyone should do is make sure their laptop is plugged in, this is to make sure it has a constant power source. However, sometimes your charger might be broken as well, in this case try someone else’s, and if this doesn’t work try to plug it into another power outlet.

Now that your laptop is charging, let’s start off with the number one way to fix most problems, turning your laptop off and back on again. Technology is a very complex science, however this simple task seems to work with everything.

  1. Hold the power button down until the screen goes completely off, and the power button led light is off.
  2. Wait about 10 seconds for everything to cool off before turning it back on.
  3. If your laptop is still not working come visit us at the student help desk in Room 200 and we will try to figure out the issue.

 A very common issue is the mouse pad, often the mouse pad will freak out and cause the pointer to fly all over the screen clicking randomly. If you are a student with a external mouse the solution is quite simple, simple press the keys Fn and F5 simultaneously to turn the mouse trackpad off. If you don’t have an extra mouse simply save all work by pressing the keys Ctrl and S, and then turn your laptop off and back on.

Another rather common issue that students face is when turning on your laptop you are greeted with a screen that looks like this,


the solution for this is rather simple, all you need to do is select the top option by navigating with your arrow keys, and press Enter.

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